FREQUENTLY ASKED QUESTIONS

What types of corporate events can your venue accommodate?

We host conferences, meetings, trainings, retreats, banquets, holiday parties, and corporate celebrations. With over 10,000 sq. ft. of flexible event space, we can accommodate groups from 2 to 350+ guests.

Where is the venue located, and is parking available?

We’re located at 7146 P Road in Gladstone, MI, right on Lake Michigan. Complimentary on-site parking is available for all guests.

What’s included with the venue rental?

Your rental includes the event space, tables and chairs, linens, basic setup and teardown, some audio visual, and on-site event coordination. Inclusions may vary by event.

Can we schedule a site visit before booking?

Yes! We’re happy to schedule a tour, either in person or virtually, so you can see the space and discuss details before booking.

What AV and tech support is available?

Basic AV options such as microphones and projection are included. Our team can assist with setup and help coordinate additional needs.

Can we bring our own décor or branding elements?

Yes, you’re welcome to bring your own décor, signage, and branding. Our team can help guide placement and setup.

Do you offer catering?

Yes! On-site catering is available through our culinary team with flexible menu options.

Can you accommodate dietary restrictions?

Absolutely. We're happy to accommodate dietary needs on most menu options with advance notice.

Can we host a cocktail hour or bar service?

Yes! We offer hosted or cash bar options featuring beer, wine, and crafted cocktails. Cocktail hours and a bar service are available through our ballroom bar or Freshwater Tavern, with all alcohol service provided by our licensed on-site team.

How far in advance should we book?

We recommend booking several months in advance, especially for peak seasons or larger events.

Is a retainer required to reserve the date?

Yes, a retainer is required to secure your event date and space.

What is your cancellation policy?

Cancellation terms vary by event and are outlined in your contract at the time of booking.

Are outside food and beverage allowed?

For the comfort and safety of all guests, all food and beverages for events are provided by the Terrace Bay Hotel. Outside food and drinks aren't permitted, with the exception of wedding cakes or cupcakes from a licensed baker.